Official Policy

Bhaat BoxService Policy

Transparency. Hygiene. Accountability. Our commitment to you — in writing.

Last Updated: November 11, 2025 | Guwahati, Assam

1. Menu Flexibility Policy

Bhaat Box reserves the absolute right to modify, substitute, or cancel any menu item at any time without prior notice due to:

  • Unavailability of fresh ingredients
  • Adverse weather conditions affecting supply
  • Local market disruptions or social events
  • Quality control or hygiene concerns
  • Government regulations or force majeure

Note: Substitutions will always maintain equal or higher nutritional value, hygiene standards, and portion size. No refunds for menu changes unless explicitly agreed.

2. Zero Tolerance for Unhygienic Food

We guarantee 100% hygienic preparation and delivery. Every meal is:

  • Cooked in a dedicated, sanitized kitchen
  • Packed in individual, sealed, food-grade tiffins
  • Prepared fresh daily by trained chefs
  • Delivered within 2 hours of cooking
  • Subject to strict quality checks before dispatch

We never deliver spoiled, contaminated, or unhygienic food. Any claim otherwise requires video proof from unpacking to consumption.

3. Complaint & Evidence Policy

To protect both parties from false claims, all complaints must include video evidence:

  • Uninterrupted video from tiffin opening to issue discovery

    Must show: seal intact → opening → contents → issue (e.g., wrong item, spoilage)

  • Timestamped photos

    Clear, high-resolution images of the issue

  • Within 30 minutes of delivery

    Late reports will not be entertained

Without proper video evidence, Bhaat Box is not liable for refunds, replacements, or compensation. This prevents fraudulent claims.

4. Customer Data Privacy

We collect only essential information for service delivery:

Delivery Address

For accurate routing

Phone/WhatsApp

For updates & support

Name

For personalization

Your data is never shared, sold, or disclosed to any third party. Used only for delivery, communication, and service improvement.

5. Delivery & Service Scope

We operate with strict delivery windows:

  • Lunch: 12:00 PM – 2:00 PM
  • Dinner: 7:00 PM – 9:00 PM
  • Delivery within Guwahati town & approved nearby areas
  • No deliveries outside operational hours or coverage zones
  • Delays due to traffic, weather, or force majeure are not liable for compensation

6. Limitation of Liability

Bhaat Box is not liable for:

  • • Allergies not disclosed during registration
  • • Indirect, consequential, or punitive damages
  • • Issues arising from customer mishandling post-delivery
  • • Service interruptions due to internet, power, or network failures
  • • Claims without verified video evidence

Maximum liability per incident shall not exceed the cost of one meal.

Trust Built on Clarity

By using Bhaat Box, you agree to this policy. We deliver honesty — every day.

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